Metta Wellness NW Northwest FAQs, Buddha, Naturopathic, Holistic,Telemedicine, Integrative Medicine, Functional Medicine, Doctor, Nurse Practitioner, Peptides,Women's Health

Appointments

Schedule an appointment online on any device (computer, phone, iPad).  See appointment availability in the patient health portal or under the 'Schedule' tab.  Click through the options to schedule an appointment.

Contact

Contact us at 509-255-3527 via phone or text. You will receive an invitation to join a secure text chat to communicate with Metta Wellness NW and its employees.  You may contact us through our secure Charm EHR patient portal once you are a patient of Metta Wellness NW.  You may email us at, mettawellnessnw@gmail.com, however, this is not a HIPAA compliant nor encrypted email.

Direct Care

The direct care primary care model allows us to offer services at low cost without billing insurance.  We are able to focus our time on our patients and build relationships with YOU instead of an insurance company.  You may be able to send your service costs to insurance for reimbursement.  We offer an integrative approach, merging conventional medicine with holistic, naturopathic therapies; functional medicine, peptide therapy, hormone therapy.

Documents

All documents are electronically signed.  In our Electronic Health Record (EHR) system, you will sign a consent to treatment.  We will have our policies detailed there for review.  Health record request forms will be located there along with a health history intake form, and other forms.  You can have documents securely faxed from other providers for review.  Please do not send personal health information via email as it is not HIPAA (Health Insurance Portability and Accountability Act) compliant nor encrypted beyond what Google LLC services provide.

Grievances

Our goal is to provide you with exceptional healthcare.  We may not always agree and that is OK.  We ask that any issues be communicated immediately so we can find a resolution.  We ask that you agree to arbitration with Metta Wellness NW and its employees should the need arise.

Patient Portal

Send a message to your clinician at any time through our Charm EHR patient health portal.  Upload or download important documents. View your chart notes, health data, and lab values.

Payment

We accept credit, debit through Square with whom we have a Business Associate Agreement for HIPAA compliance.  Payment is made prior to services rendered.

Privacy Policy

All patient information is kept confidential and in accordance with HIPAA (Health Insurance Portability and Accountability Act).  Information is stored on a secure server with our Electronic Health Record (EHR) service provider Charm EHR.  The patient information kept in each patient's record on Charm EHR is for our providers to diagnose and treat our patients effectively and safely.  Site data collected on the Metta Wellness NW website/domain as well as on Charm EHR is used for analytics; we will never sell your information.  Our partnership with iPlum for text and phone service is also HIPAA compliant.  Our partnerships with Doximity, doctor.comdoxy.me, Fullscript, Wellevate, Ulta Labs, and any other pharmacy portal or partner, are HIPAA compliant, private, and confidential.  Please refer to the privacy policies of our partners for their specific privacy policies; Metta Wellness NW and its providers are not responsible for any data collected by external websites Metta Wellness NW collaborates with.

In compliance with the FTC and RA10173 we follow data protection laws.  We receive, collect and store any information you enter on our website or provide us in any other way including but not limited to Facebook, Instagram, Twitter, and LinkedIn. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  or or send a message through the Charm EHR secure patient portal.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Service Area

Our providers are licensed in Oregon, Washington, and Idaho; they can provide care in these states.  Metta Wellness NW is based out of Washington State, and is only available online for telemedicine or telehealth.  We are working to expand our services and service area as the need/opportunity arises.

Telemedicine

Telemedicine or telehealth allows us to bring care directly to you on your schedule.  No driving to appointments, no waiting rooms.  You can visit with your provider via a telephone call, a video call, or secure messaging.  We utilize telemedicine platforms through Doximity, doctor.com, and doxy.me.

What is Metta?

Metta refers to the Buddhist idea of loving-kindness.  It means benevolence, goodwill, and love.  Five stages comprise the metta bhavana practice: sending metta to yourself, then thinking of a friend, followed by thinking of someone 'neutral,' then thinking of someone you dislike and sending them metta, and finally thinking of all four along with the entire world and sending metta outward.

What Can We Do?

  • Peptide therapy

  • Hormone therapy

  • Alternative medicine

  • Functional medicine

  • Diabetes*

  • Hypertension*

  • Hereditary Cancer Screening and Assessment

  • Cholesterol

  • Birth Control

  • Weight Loss

  • Medication Refills**

  • Hypothyroidism*

  • Hepatitis C*

  • Depression*

  • Anxiety*

  • Referrals

  • Laboratory/Imaging Orders

  • Supplements

*Some medications/conditions require repeat monitoring and may necessitate follow up visits.

**We cannot send controlled medications at this time (opioids/benzodiazepines). These medications require an in-person visit, per the Drug Enforcement Administration (DEA), before being prescribed. 

What We Can't Do?

For your safety, there are some conditions that cannot be effectively treated through telemedicine:

  • Acute conditions

  • Chest pain

  • Abdominal pain

  • Shortness of breath

  • Cold and Flu (we cannot listen to your lungs, which is important to rule out other conditions).

  • Exacerbations of Chronic Obstructive Pulmonary Disease (COPD) and Asthma (we cannot listen to your lungs, which is important to rule out other conditions).